November 19, 2011
How can we help you? That was the message preceding a “request for information” form in the Contact Us section of a noteworthy B2B company website I recently visited. Ten days ago I filled out that form and requested specific information or a return phone call regarding a web design project that I am directing [...]
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July 25, 2009
This article was first published by West, a division of Thomson Reuters, in the July 2009 edition of Practice Innovations, Volume 10, Number 3. Social networking can boost business development efforts. But first you must educate the members of your organization about appropriate usage, professional conduct and ethics, and avoiding legal liability. Where are we [...]
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